Cold-Chain Shipping Policy

1. Unbroken Cold-Chain Temperature Commitments

Zexo Overseas maintains continuous temperature monitoring across every transport phase:

2. Scheduled Morning Delivery Windows

To ensure commercial kitchens, butchers, and processing plants have their stock ready before business commencement, deliveries follow scheduled slots:

• Early Morning Slot (04:00 AM – 07:00 AM): Standard for hotels, institutional kitchens, catering units, and daily retail meat counters.
• Mid-Morning Slot (07:00 AM – 10:00 AM): Standard for supermarket butcher sections, retail meat franchises, and distributor secondary hubs.
• Afternoon Batch Dispatches: Available for scheduled multi-ton frozen IQF bulk transfers upon 24-hour advance booking.

3. Commercial Packaging & Tare Weights

• All batches are weighed on calibrated digital scales with certified tare weight subtractions.
• Fresh cuts are packed into food-grade hygienic crates or heavy-duty food-safe poly bags (10 KG / 20 KG master batches).
• Frozen IQF items are sealed in moisture-barrier export-grade master cartons (10 KG, 15 KG, 20 KG calibration).

4. Geographic Coverage & Interstate Freight

We provide direct fleet delivery across regional urban hubs and dedicated contract logistics for interstate bulk supply. All interstate shipments are accompanied by valid electronic E-Way Bills, GST tax invoices, and Halal / Food Safety conformity certificates.

5. Receiver Obligations at Unloading Dock

Buyers must ensure:

• Clear unloading dock access for refrigerated vehicles.
• Authorized personnel available with calibrated infrared / probe thermometers for immediate handover verification.
• Transfer of products directly into cold storage rooms within 15 minutes of unloading to preserve temperature integrity.