Refund & Quality Guarantee Policy

1. Commercial Grade-A Quality Guarantee

Zexo Overseas stands behind every kilogram of poultry supplied. We guarantee that all chicken products delivered conform to certified hygienic processing standards, 100% Halal slaughter requirements, and strict cold-chain specifications (0°C–4°C for fresh, -18°C or below for blast-frozen IQF).

2. Delivery Dock Discrepancy Protocol

Due to the perishable nature of fresh and frozen poultry commodities, claims must follow standard commercial receiving rules:

• Temperature Breach: If a fresh shipment arrives above 4°C or frozen shipment above -15°C, note the thermometer reading on the delivery challan immediately and photograph the digital display alongside our vehicle license plate.
• Weight or Piece Count Variance: Weight discrepancies exceeding standard tare tolerance (±0.5%) must be documented on the delivery receipt before the delivery vehicle departs the dock.
• Notification Window: Quality claims must be formally reported to our trade desk via WhatsApp (+91 91930 19053) or email within 2 hours of physical delivery.

3. Resolution & Remediation Options

Upon verification of a substantiated quality or temperature discrepancy, Zexo Overseas offers:

4. Order Cancellation Policy

• Fresh Daily Cuts: Orders may be cancelled or modified up to 10:00 PM on the evening prior to scheduled early morning processing without charge. Once morning slaughter and cut calibration commences (02:00 AM), cancellations are not permissible.
• Blast-Frozen IQF Orders: Bulk frozen transfers may be cancelled up to 12 hours prior to scheduled warehouse dispatch.

5. Commercial Claims Hotline

For rapid assistance with wholesale delivery receipts, temperature verification, or credit note issuance: